CiclismoFAQ

The best solution to travel with your electric bike

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bicicletas electricas

Let’s say that you have an electric bike and that you want to test it, to spend a different week-end or to go and live an adventure far beyond your borders. Then the first thing you need is to be able to transport your electric bike. Fortunately thanks to the specialized delivery service offered by TransSport you can now deliver your bicycle across Europe.

In fact by plane you won’t be able to transport it directly. It is simply not allowed. The airlines don’t allow to invoice the battery. Also you would have problems due to the weight of the electric bike.

TransSport can offer you this service because we use ground shipments. Therefore we can take care of everything without any problem, and by everything we mean that we offer a door-to-door service. So we will go and pick up the bike wherever you want. We will provide you with a special packaging and we will deliver it at the address you send us. Easy, quick and safe!

Interested?

Read on so you can ride your two wheels vehicle on your next trip.

Here you will find answers to questions from our customers owning electric bikes. We hope that they will help you have a clear and simple idea of how to transport your bike as well as some advices so you will receive it without any scratch. Of course we know the financial and personal value we give to our bikes!

What type of electric bike can I send with the TransSport delivery service?

tipos-de-bicicletas-electricas

It can be whether an electric city bike, a foldable bike, a mountain bike or a road bike, we can transport it wherever you tell us to in Europe.

How is it transported and how long does it take?
In order to guarantee the bike’s security, we choose ground shipments, and what is even better is that you can follow your shipping thanks to our tracking service.

The process is very simple:

  1. You enter our website and fill out the budget request form, where you indicate us the type of bike you have, the dates of travel (departure and return or round trip) as well as the collection and delivery places for the bike; it can be your home, a hotel… This step doesn’t take more than 2 minutes. Click here.
  2. We contact you to give you a personalized quote (Indicative prices, click here)
  3. Once the quote is approved and the payment is done, we send you our special packaging so you can prepare your bike.
  4. We go and pick up the bike where and when you tell us to.
  5. We deliver your bike at the delivery point you indicated.
  6. If you ask for the return service, we will just repeat these steps.
  7. That’s all. Enjoy your trip!

Concerning the shipping time of the bike, it will depend on the destination, if it is national or international. Expect two to three days for a national destination and five to six days if it is a European destination (European Union, Norway and Switzerland). That is, if you need a faster delivery you can ask for our express service here.

How do I have to hand the bike in order to ensure its safety?
You will have to give us your bike packed. If ever you don’t have the packaging or if you don’t know how to disassemble your biken, tell us and we will do our best to provide you a technical support. We recommend you to protect your bike with bubble wrap. You can leave the battery in place and you will need to protect separately the charger of the electric bike.

Can I send some accessories with the bike?
Inside the packaging, if you want, you can also introduce your helmet, cycling shoes and containers without liquids.

Are there shipping limitations concerning the size and weight of the bike?
We can send any type of electric bike, mountains bike, road bike, city bike… except electric tandems because of their big size.

TransSport
No worries, just enjoy!

Send your equipment  here

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