It’s very easy, we explain all the steps:
1º – Ask for a quote.
2º – If you agree, confirm your budget (by email or phone).
3rd – We send you the invoice of your shipment.
4º – You make the payment and send us the proof of the transfer.
5th – Your shipment has started to be processed! It will follow all the dates of delivery and collection that we have agreed with you.
At all times you will have the support of our customer service department for any questions or clarification that you need.
To elaborate your personalized budget we need you to tell us what you want to send, from where and to where, if it is only trip or return, date that you would like it to be in destination and your contact information.
Contact us through our form or by email info@transsport.es or by phone on +34 644 386 351. In less than 48 hours you will receive your TransSport quote in your email!
Yes, we do shipments of all kinds of sports equipment throughout Europe.
Yes, we do it by land transport.
In this case, in the trip by sea, the van will go with your bicycle inside without downloading it. Thus preventing the box wrapping your material from getting wet and deteriorating, this way we always take care that your sports equipment is protected at all times.
At first, no, at TransSport we take care of every detail of our shipments. For more security
consult us directly and we will see what we can do in your case in particular.
No, full payment for the service must be made before it is executed. The proof of payment is the signal to start the management of the shipping of your sports equipment.
The prices vary according to the distances, dates, urgencies, … To make a personalized budget we need you to tell us what you want to send, from where and to where, if it is only trip or return, date that you would like it to be in destination And your contact information. In less than you think you’ll have your TransSport budget!
You have to contact us, either by email to
info@transsport.es or by phone at +34 644 386 351.
In principle yes, as long as the weight of these supplements does not exceed 2kg. But for more security
tell us your specific case and we will advise you without any commitment.
No, we just need you to have already made the reservation at that hotel.
We will deliver your sports equipment to your hotel and will be located in the hotel’s locker until the moment of your arrival. And if you have to leave the hotel before we have collected your sports equipment, do not worry, because you can leave it in the hotel’s locker room.
TransSport commits * with all its clients to deliver their shipments on the indicated dates.
For your safety, we inform you that the shipment is by land transport. We always organize and plan the route so that your sports equipment is in destination the day we are with you. Unlike air transport, ground transportation does not deliver to unsuspected destinations.
* Except the transport to islands in which it is necessary to make use of maritime transport or in which there is customs management. In these cases times may vary due to causes beyond TransSport. But do not worry because we will keep you informed at all times of the status of your shipment to avoid unnecessary worries.
Yes, you can use it.
If we have already sent you the budget, let us know and we will make a new budget discounting the amount corresponding to the protection box and to the shipping of the packaging.
Please also indicate the measures of your semi-rigid bicycle transport bag to send the budget as closely as possible.
The option of sending a partially dismantled bicycle consists of removing the front wheel, the pedals and turn the handlebar, in some cases unclamping it. If you decide to turn the handlebar, fix the handlebar turned so that it does not move during shipping.
Yes, TransSport estimates all shipments so that sports equipment travels as safe as possible. Therefore, one of the elements included in the amount are the boxes to protect said material.
Yes, if you prefer to send your bike completely mounted you can do it.
This option has a great advantage and is that when you get your bike to the requested destination you will not have to waste time in riding any piece, or adjusting it, just unpack and enjoy your bike.
You must take into account that in this way the volume of your shipment will be greater, we must be more careful also during the transport and that will directly affect the total price of the shipment. The management of your transportation and the planning of your shipment will be the same as in the other options. The main difference is the size of the packaging that we will provide, so that you can introduce your bicycle in the interior without dismantling any part.
Yes, as you see TransSport makes it easier still. So that you do not have to worry about anything, we put at your disposal mechanics specialized in cycling that will go to look for your bicycle to the address that you indicate us, they will be in charge to disassemble it and to pack it. And if you wish you will have the same service at the delivery point.
Yes, at the time you deliver sports material, you will have to sign a document stating that you have given it to us and that it is our responsibility from that moment.
Respond to the email that we sent you saying that you agree or call us by phone +34 644 386 351 to inform us.
After notifying us that you accept the budget we have provided you, we attach the file of the invoice of the shipment so that you can make the payment to the account that appears in the document. Then, you must send us the proof of payment, which will be the signal to start the management of the shipping of your sports equipment.
Yes,
please contact us and we will adapt the insurance to the value of your sports equipment.
Do not worry, we can go to the address that you tell us to look for your sports equipment (work, a family member’s house, the goal of your building, …).
On the other hand we feel that we do not collect the sports equipment in our facilities (offices or warehouses) are many consignments that we make daily throughout Europe and we follow a strict order in the execution of each shipment in order to guarantee a service of maximum quality.
Our commitment is based in sending the sports equipment of people who practice sport, whether to contest a competition or for another reason. We not only work with federated athletes.
We are sorry but we cannot refund the proportional part. We inform you that once the service has been confirmed and the labels have been provided, the data arrives automatically to the carrier that made the route, consequently, it can not be modified.
If the sender has delivered less or more sports equipment, it is his responsibility. You must indicate any changes to the data before confirming the service in order to avoid possible delays and incidents in the shipment, and to make the reimbursement.
